Help & support

Frequently asked questions

How do I start a video consultation?

Sign in, pay the consultation fee (KES 500), describe your concern, and tap Request consultation. You will wait in the virtual waiting room until a doctor accepts.

Can telemedicine replace an in-person visit?

No. Video consultations are for non-emergency advice when a physical examination is not required. Your doctor may advise you to attend the hospital in person.

Where are my prescriptions and visit records?

Open My Visits after your consultation to view summaries and download prescriptions.

How is my data handled?

See our Privacy Policy. You can request a data export or deletion from My Visits.

Contact support

Phone: +254 720 204 360
Email: telemed.admin@royohospital.co.ke
Hours: Mon–Sat 8:00–18:00 EAT